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The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver “you can Count on Me “service behaviour and create the right environment which our colleagues can experience that will help them to be Responsive, Respectful, Deliver Great Guest Experience & build Customer Service culture.Joining a dynamic, vibrant and customer focused team you will display a positive ‘can do’ attitude and be responsible for delivering an exceptional customer service experience to all our guests.As a TRYPster, You will make guests feel amazing, create warmth & strike up conversation.KEY RESPONSIBILITESResponsible for managing the assignment of rooms and supports...
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The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver “you can Count on Me “service behaviour and create the right environment which our colleagues can experience that will help them to be Responsive, Respectful, Deliver Great Guest Experience & build Customer Service culture.
Joining a dynamic, vibrant and customer focused team you will display a positive ‘can do’ attitude and be responsible for delivering an exceptional customer service experience to all our guests.
As a TRYPster, You will make guests feel amazing, create warmth & strike up conversation.
KEY RESPONSIBILITES
Responsible for managing the assignment of rooms and supports the front office by serving as the liaison between Sales, Housekeeping and the Front office
Assign, monitor & manage VIP arrivals/ bookings/ arrange amenities
Manage room inventory days out in advance and relay any overbookings or upcoming issues to the appropriate leadership
Responsible for blocking all group and F.I.T guest reservations in the rooms PMS System
Manages available rooms inventory in the rooms PMS system, including special requests, long stay guests, VIP’s
Handle VIP assignments, pending room communication, execute room moves, facilitate guest room amenity deliveries; all while also acting as a front desk agent to cover agents' breaks and answer internal and external calls throughout their shift
Provide quality guest services that include registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming room reservations, and presenting statements to and collecting payment from departing guests.
Continually check the accuracy of room count & room availability
Ensure all rooms and suites assigned according to guest preference
Completion of all Opera reports that are focused on blocking certain room types for guests
Assist to attend the Group Resume meeting and handle all group arrivals
Maintain security of information relating to guests and colleagues in the hotel
Be familiar with all S.O.P.s and Job Aids relating to the Front Office Operations
Place rooms in OOO & OOR status and communicate with Housekeeping and Engineering
Work closely with Revenue Management to help control the overbooking process
Co-ordinate with Sales for any group bookings
Ensure all special rates and comp forms are filed
Daily answer all social media platform guest feedback
Produce monthly Reports for the FO team & Management
Other functions not listed deemed necessary by the Assistant Front Desk Manager and Director of Rooms
Recycles whenever and where-ever possible and enforces cost saving measures
Qualifications and Skills
High school diploma or equivalent.
Previous experience in customer service or administrative role preferred.
Excellent communication and interpersonal skills.
Strong organizational and time management skills.
Ability to work well under pressure and in a fast-paced environment.
Proficiency in Microsoft Office and other relevant software.
Attention to detail and accuracy.
Ability to work flexible hours, including evenings, weekends, and holidays.
Knowledge of multiple languages is a plus.
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https://www.linkedin.com/jobs/view/3888094632/?
