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KEY RESPONSIBILITESResponsible for managing the assignment of rooms and supports the front office by serving as the liaison between Sales, Housekeeping and the Front officeAssign, monitor & manage VIP arrivals/ bookings/ arrange amenitiesManage room inventory days out in advance and relay any overbookings or upcoming issues to the appropriate leadershipResponsible for blocking all group and F.I.T guest reservations in the rooms PMS SystemManages available rooms inventory in the rooms PMS system, including special requests, long stay guests, VIP’sHandle VIP assignments, pending room communication, execute room moves, facilitate guest room amenity deliveries; all while also acting as a front desk agent to c...
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KEY RESPONSIBILITES
Responsible for managing the assignment of rooms and supports the front office by serving as the liaison between Sales, Housekeeping and the Front office
Assign, monitor & manage VIP arrivals/ bookings/ arrange amenities
Manage room inventory days out in advance and relay any overbookings or upcoming issues to the appropriate leadership
Responsible for blocking all group and F.I.T guest reservations in the rooms PMS System
Manages available rooms inventory in the rooms PMS system, including special requests, long stay guests, VIP’s
Handle VIP assignments, pending room communication, execute room moves, facilitate guest room amenity deliveries; all while also acting as a front desk agent to cover agents' breaks and answer internal and external calls throughout their shift
Provide quality guest services that include registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming room reservations, and presenting statements to and collecting payment from departing guests.
Continually check the accuracy of room count & room availability
Ensure all rooms and suites assigned according to guest preference
Completion of all Opera reports that are focused on blocking certain room types for guests
Assist to attend the Group Resume meeting and handle all group arrivals
To have a full working knowledge of the Wyndham Rewards and its benefits by taking every opportunity to enrol new members
Maintain comprehensive knowledge of standard reservation procedures
Communicate to Assistant Front Office Manager and Duty Manager all information likely to be of interest to hotel Management such as the expected arrival and departure of VIPs and all other pertinent information
Be aware of the hotel availability and of every opportunity to maximize room revenue
Gain understanding of the departmental goals and financial targets and support management team in achieving these targets
Ensure all emails are replied to in a professional and timely manner
To work closely with Service team for any Guest Relation request and arrangement
Maintain file system and assist with data entry
Maintain inventory of office supplies & ensure any requests are made according to pre-set budget
Maintain security of information relating to guests and colleagues in the hotel
Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety as well as emergency and evacuation procedures.
Communicate closely and regularly with Housekeeping Room Controllers in terms of room assignments
Assume overall responsibility for maintaining standards to ensure furnishings, facilities and equipment are clean, in good repair and well maintained
Perform other clerical tasks as needed
Be familiar with all S.O.P.s and Job Aids relating to the Front Office Operations
Develop and maintain positive productive working relationships with other associates and departments
Support Front Desk staff by participating in training efforts, assisting at the Front Desk during peak arrival periods and break times, and answering telephones
Prepare group/VIP key packets and arrivals
Place rooms in OOO & OOR status and communicate with Housekeeping and Engineering
Work closely with Revenue Management to help control the overbooking process
Co-ordinate with Sales for any group bookings
Ensure all special rates and comp forms are filed
Daily answer all social media platform guest feedback
Produce monthly Reports for the FO team & Management
Other functions not listed deemed necessary by the Assistant Front Desk Manager and Director of Rooms
Recycles whenever and where-ever possible and enforces cost saving measures
Qualifications and Skills
High school diploma or equivalent.
Previous experience in customer service or administrative role preferred.
Excellent communication and interpersonal skills.
Strong organizational and time management skills.
Ability to work well under pressure and in a fast-paced environment.
Proficiency in Microsoft Office and other relevant software.
Attention to detail and accuracy.
Ability to work flexible hours, including evenings, weekends, and holidays.
Knowledge of multiple languages is a plus.
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https://www.linkedin.com/jobs/view/3888094632/?
