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What You Will Be DoingSolving complex customer problems that our AI bot was unable to help them withAsking insightful questions that get to the root cause of the customer’s problemGenerating solutions using your product knowledge and our knowledge basesSpending 25% of your time learning about new products, features, & solutionsWhat You Won’t Be DoingGetting bored answering simple questions for the same product each dayWorking on easy or simple tickets, such as resetting passwordsWorking alone and avoiding live customer interactionAnalyzing, writing, or debugging source codeSupport Engineer Key ResponsibilitiesTake ownership of support incidents and use all available resources and knowledge to resolve th...
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What You Will Be Doing
Solving complex customer problems that our AI bot was unable to help them with
Asking insightful questions that get to the root cause of the customer’s problem
Generating solutions using your product knowledge and our knowledge bases
Spending 25% of your time learning about new products, features, & solutions
What You Won’t Be Doing
Getting bored answering simple questions for the same product each day
Working on easy or simple tickets, such as resetting passwords
Working alone and avoiding live customer interaction
Analyzing, writing, or debugging source code
Support Engineer Key Responsibilities
Take ownership of support incidents and use all available resources and knowledge to resolve them
Consistently improve the quality of your work by internalizing the feedback and coaching you receive
Basic Requirements
At least 2 years of experience in a technical customer support or entry-level engineering role
Enough coding experience to pass a basic coding test (i.e. bug fixes)
Availability to work any shift we assign you
APPLY FROM LINK BELOW:
https://www.linkedin.com/jobs/view/3890047910/?
