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What You Will Be DoingSolving complex customer problems that our AI bot was unable to help them withAsking insightful questions that get to the root cause of the customer’s problemGenerating solutions using your product knowledge and our knowledge basesSpending 25% of your time learning about new products, features, & solutionsWhat You Won’t Be DoingGetting bored answering simple questions for the same product each dayWorking on easy or simple tickets, such as resetting passwordsWorking alone and avoiding live customer interactionAnalyzing, writing, or debugging source codeIT Support Specialist Key ResponsibilitiesTake ownership of support incidents and use all available resources and knowledge to resol...
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What You Will Be Doing
Solving complex customer problems that our AI bot was unable to help them with
Asking insightful questions that get to the root cause of the customer’s problem
Generating solutions using your product knowledge and our knowledge bases
Spending 25% of your time learning about new products, features, & solutions
What You Won’t Be Doing
Getting bored answering simple questions for the same product each day
Working on easy or simple tickets, such as resetting passwords
Working alone and avoiding live customer interaction
Analyzing, writing, or debugging source code
IT Support Specialist Key Responsibilities
Take ownership of support incidents and use all available resources and knowledge to resolve them
Consistently improve the quality of your work by internalizing the feedback and coaching you receive
Basic Requirements
At least 2 years of experience in a technical customer support or entry-level engineering role
Enough coding experience to pass a basic coding test (i.e. bug fixes)
Availability to work any shift we assign you
About Trilogy
Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
APPLY FROM LINK BELOW:
https://www.linkedin.com/jobs/view/3880849884/?
Posted on : 26 minutes ago, #178040, 1 views, Edit
